Your privacy is of the highest importance to us and we are committed to protecting and respecting your personal information.
This privacy statement applies to the services provided by Ramside Estates Ltd (“REL”). (Ramside Hall Hotel, Carrville, Durham, DH1 1TD) and associated trading names therein which are detailed below, and describes how REL collects and uses the personal information you provide when you use our websites or via the online registration or via our technology providers (data processors), face to face and/or through other interactions and communications you have with us. The sites are jointly referred to as the “Services“. Hospitality booking services provided by REL is referred to as an “Accommodation Site”. It also describes the rights and choices you have regarding our processing of your personal information.
When submitting data REL associated trading names are:
REL subsidiaries are:
We collect personal information from you when:
An accommodation (“Client”) collects customers’ information through its Accommodation Site; if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.
REL may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this privacy statement regarding notice and choice and the service agreements with our Clients.
We partner with a number of third party software & technology providers who handle data on our behalf and who operate under this policy. This may include personal information such as name, contact details, payment details, the names of guests travelling with the customer and any customer preferences specified when making a booking.
A customer of a Client who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to our Client (data controller).
REL will retain personal data we process and control on behalf of our Clients for as long as needed to provide services to our Client. REL will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We consider that all information that could identify you directly or indirectly is "personal information".
When entering the Sites, REL automatically collects data using cookies, such as IP addresses, browser types, operating systems, application versions, language settings and page visits. To register your information or to make a reservation REL requests the following information: contact details (name, email address, mailing address and phone number) and billing information (bank account or payment card information).
Please make sure that the personal information we process about you is correct, relevant and up to date.
You may use the relevant links on our websites and social media to contact us or if you have any concerns at DPO@ramsideestates.co.uk to request that we remove your information from our database, if for any reason you are unable to do this directly.
We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business.
We understand the importance of your data security and take appropriate steps to protect it.
We monitor our systems and take appropriate technical and organisational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your personal information.
We secure access to all transactional areas of our websites and apps using appropriate technology and security measures such as an authentication process, backup, antivirus, firewall, etc. and ensure data is password protected or encrypted wherever necessary. We include practices such as limited access by members of staff who, by virtue of their duties, are authorised to access data, contractual guarantees in case of third-party provider, privacy risk assessments, and internal reviews of our practices and policies.
Please make sure that your personal information is accurate and up to date, and please inform REL of changes in a timely manner. You may inquire about the personal information we maintain about you and enforce your rights of access, to rectify and correct, limit restriction of processing, oppose / object to processing, erasure or to enforce your right to data portability. You can also withdraw your consent at any time. To exercise these rights, you must send us a request contacting DPO@ramsideestates.co.uk or by writing to:
The Data Protection Officer
Ramside Hall Hotel
There are several ways you can stop direct marketing communications from us, through the unsubscribe link, managing preferences and opt out in the links provided as part of the communications. Alternatively you may contact us on the details above. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
We will deal with requests to delete, rectify or block inaccurate personal information or to cease processing personal information in accordance with applicable policies and procedures. We may not disclose data that you are not entitled to receive under applicable laws (e.g. data revealing information about another individual) or delete, rectify or block personal data which our internal policies or applicable mandatory law oblige us to keep. If you have any difficulties in updating your personal information please use the contact details above.
This information may be collected if you visit our Spa. Health and wellness information may be necessary to enable you to book a treatment or to take part in fitness activities. . This information is kept strictly confidential and will not be used in any communications. These questions are asked purely to provide you with visibility around any activities that may not be preferable for you.
It may be necessary to collate and retain health information for health and safety incidents reported to us. This information may be processed for the purposes of resolving dispute and in an anonymous, aggregated form for reviewing current practices and policy. It will be kept in the strictest confidence and within the requirements of relevant legislation.
We do not knowingly collect nor process personal information from minors under the age of 16. Assuming we would have knowledge of the collection of personal information from minors without prior authorisation from the holder of the parental responsibility, we will take appropriate measures to contact the person and, if necessary, to delete this personal data from our servers and/or those of our service providers.
REL will be receptive to any queries or requests made in connection with our processing of your personal information. You may contact us via DPO@ramsideestates.co.uk or write directly to DPO Officer, Finance Department, Ramside Hall, Carrville, Durham, DH1 1TD. All questions and complaints reported to REL will be investigated. REL will attempt to resolve complaints and questions in line with internal policies.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Just as our business changes constantly, this privacy statement may also change.